Information We Collect

Running a financial services platform means we need certain information to deliver what you've signed up for. Here's what we gather and why it matters.

Information You Give Us Directly

When you create an account or use our services, you provide:

• Your name, email address, and contact details
• Business information including ABN and company details
• Financial data you enter for management purposes
• Communication preferences and account settings
• Payment information when you subscribe to our services

Information We Collect Automatically

Like most online services, our systems collect technical data when you use our platform:

• Device information (browser type, operating system, screen resolution)
• IP address and general location data
• Usage patterns (which features you use, how often you log in)
• Session data and navigation paths through our platform
• Performance metrics that help us fix bugs and improve speed

Information From Third Parties

Sometimes we receive data from external sources you've connected to our platform, such as accounting software integrations or payment processors. We only access what's necessary to provide the services you've requested.

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to running and improving our service.

We analyse usage patterns to understand what's working and what needs fixing. This helps us build better tools for managing business finances. But we look at trends and patterns, not individual user behaviour for marketing purposes.

Data Storage and Security

Your financial information deserves serious protection. We take that responsibility seriously.

Where Your Data Lives

We store data on secure servers located in Australia, which means your information stays within Australian jurisdiction and complies with local data protection requirements. Some backup systems may use servers in other countries with equivalent privacy protections, but your primary data remains in Australia.

Security Measures We've Put in Place

• End-to-end encryption for sensitive financial data
• Regular security audits and penetration testing
• Multi-factor authentication options for all accounts
• Restricted access to data within our team (only those who need it to do their job)
• Automated monitoring for suspicious activity
• Regular backups stored in separate secure locations

Who We Share Data With

We don't sell your information to advertisers or data brokers. Period. But running a business platform means we work with certain partners who help us deliver our services.

Service Providers We Work With

• Payment processors: To handle your subscription and transaction payments securely
• Cloud infrastructure providers: To host our platform and store data securely
• Email service providers: To send you account notifications and updates
• Analytics tools: To understand how our platform performs and where we can improve
• Customer support tools: To help us respond to your questions efficiently

These partners are contractually required to protect your data and can only use it for the specific services they provide to us. They can't use your information for their own purposes.

Legal Requirements

We may disclose information when required by Australian law, such as responding to valid legal requests from law enforcement or complying with court orders. We'll notify you of such requests unless legally prohibited from doing so.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 gives you specific rights regarding your personal information. Here's what you can do and how to do it.

1. Access your data: You can request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge.
2. Correct inaccuracies: If something we have on file is wrong, you can update it directly in your account settings or ask us to correct it for you.
3. Delete your account: You can request deletion of your account and associated data. We'll comply within 30 days, though we may need to retain some records for legal or accounting purposes.
4. Export your data: You can download your financial records and account information in a portable format (CSV or JSON).
5. Object to processing: If you believe we're using your information inappropriately, you can object to that specific use.
6. Restrict processing: In some cases, you can ask us to temporarily stop processing your data while we address a concern.

How to Exercise Your Rights

Send requests to our privacy team at help@breonixavel.com with "Privacy Request" in the subject line. We'll verify your identity and respond within 30 days. If we need to deny a request for legal reasons, we'll explain why.

Data Retention

We don't keep your data forever. Here's how long we typically retain different types of information:

• Active account data: Retained while your account is active and for 12 months after closure
• Financial records: Kept for 7 years to comply with Australian tax and business record requirements
• Communication logs: Retained for 2 years for customer service quality purposes
• Usage analytics: Anonymized and aggregated data may be kept indefinitely for research purposes
• Marketing preferences: Kept until you unsubscribe or close your account

After these periods, we securely delete or anonymise the data so it can no longer identify you.

Cookies and Tracking

Our platform uses cookies and similar technologies. Most of these are essential for the service to work properly, but some help us improve the experience.

Types of Cookies We Use

• Essential cookies: Required for basic functions like logging in and maintaining your session
• Preference cookies: Remember your settings and customisation choices
• Analytics cookies: Help us understand how people use the platform so we can improve it
• Security cookies: Detect suspicious activity and protect your account

You can control cookie preferences through your browser settings, though blocking essential cookies will prevent you from using certain features of our platform.

Children's Privacy

Our services are designed for business use and aren't intended for anyone under 18. We don't knowingly collect information from children. If we discover we've accidentally collected data from someone under 18, we'll delete it immediately.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice on the platform for 30 days.

Minor updates (like clarifying existing practices or fixing typos) won't trigger notifications, but we'll update the "Last Updated" date at the top of this page. We recommend checking back periodically if you want to stay informed.